Collecting Logs

When troubleshooting issues with Juice, our support team may ask you to provide log files. These logs contain detailed information that helps us diagnose problems more effectively.

Step 1: Set the Log Level to Trace

To capture the most detailed information, you first need to set the log level to Trace.

For the Desktop App

1. Open the Juice Desktop App.
2. Navigate to the Settings section.
3. Find the Log Level dropdown menu and select Trace.

For the Command-Line Interface (CLI)

When using the CLI, add the --log-level trace flag to your command. This applies to both juice agent run and juice run.

Here are some examples:

juice agent run --log-level trace <poolID>
juice run --log-level trace python my_script.py

Step 2: Locate the Log Files

After running the application with trace logging enabled, the logs will be saved to a specific directory based on your operating system.

info

The log files are named using the patterns client-*.log, agent_service.log or agent-*.log. Please attach the most recently modified files when contacting support.

Windows

On Windows, you can find the logs in the AppData folder for your user profile:

C:\Users\<user>\AppData\Local\Juice GPU\logs

Linux

On Linux, the logs are located in a hidden configuration directory in your home folder:

~/.config/Juice GPU/logs

Step 3: Send the Logs

The log files are named using patterns like client-.log, agent_service.log, or agent-.log. When contacting support, please find the most recently modified log files and attach them to your ticket.